PRIVACY POLICY

This Privacy Policy describes how VA AUTO CARE LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://vaautocare.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Service information including your vehicle make/model, license plate, and requested services.
Appointment details and transaction information.
Customer support interactions.

Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device information, browser type, network details, IP address, and interactions with our website. We may use cookies, web beacons, and similar technologies to enhance functionality and personalize your experience.

Information We Obtain from Third Parties
We may receive information from vendors and service providers who assist us in providing services, such as:

Payment processors for secure payments
Scheduling or communication platforms
Analytics and customer experience tools

We treat all information obtained from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Services:

Schedule appointments
Provide vehicle maintenance and repairs
Process payments and transactions
Communicate with you about service status, confirmations, or follow-ups

Marketing & Communications (with consent):

Send service reminders, promotions, or updates
Customize your experience with our brand and website

Security & Fraud Prevention:

Protect user data and prevent unauthorized access
Monitor and secure our website and infrastructure

Customer Service:

Respond to inquiries and resolve issues
Improve our services and customer experience

Cookies

Like many websites, we use cookies and similar technologies to operate and enhance our website experience. These cookies may remember your preferences, allow for session management, or collect analytics. You may control cookies through your browser settings. Disabling cookies may affect website functionality.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

To vendors and service providers (e.g., payment processors, scheduling platforms, cloud storage, analytics providers)
To business and marketing partners only for service delivery, not for third-party marketing
To legal authorities when required by law
In connection with a business transaction such as a sale, merger, or restructuring
With your consent for specific services or third-party integrations

We do not sell or share your mobile phone number or any contact information to third parties for their marketing purposes.

User-Generated Content

If you post reviews or feedback on our website or social media, such content may be public and visible to others. Please do not include sensitive information in these submissions.

Third Party Websites and Links

Our website may contain links to other websites or platforms. We are not responsible for the privacy or data protection policies of third-party sites. We encourage you to read their policies before engaging with those platforms.

Children’s Data

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal information, please contact us immediately to have it removed.

Security and Retention of Your Information

We implement commercially reasonable measures to protect your information. However, no system can guarantee complete security. Data retention periods vary based on the type of data and business/legal needs.

Your Rights and Choices

you may have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion of your information
Opt out of data processing or targeted advertising
Appeal if a privacy request is denied

To exercise your rights, contact us at vaautocare@gmail.com or info@vaautocare.com. We may verify your identity before processing your request. We do not discriminate against users who exercise their rights.

International Users

If you access our website from outside the United States, your data will be processed in the U.S. and may be subject to different data protection standards.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

VA AUTO CARE LLC
10369 Balls Ford Rd
Manassas, VA 20109
United States

Phone: 703-420-2980
Email: vaautocare@gmail.com / info@vaautocare.com
Website: https://vaautocare.com

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